Exchange or return for store credit only within 30 days of purchase.

All purchases must be in original condition in order to be returned.

All frozen products online or in-store are final sale.

All Returns MUST be made to the Toronto Pets store location.

FINAL SALE on Clearance Items, Plush Toys, Holiday Merchandise, Supplements, Special Orders, Frozen Products, Litter Pans, Beds, Injury Collars, Muzzles, Training Equipment, Cat Trees & Crates.

Exceptions made only through manufacturer's discretion. Items returned for store credit must be in original condition and packaging. 


Local Delivery Options:

Toronto Pets offers free same-day delivery starting at $49.99 minimum.

Free same-day delivery for pet supplies on all orders placed by 1pm.

For all dog supplies and cat supplies orders under $49.99, a small delivery fee, depending on location, will be applied to the order.

If your order cannot be completed same-day it will be completed within
the next 24 hours guaranteed at a time best suited per customer.

Email us at: hello@torontopets.com for further assistance.

In-store Pick Up Options:

Toronto Pets Free in-store pick up at the Toronto Pets store location available between 11am - 6pm each day of the week.

Visit our locations page for more information.

Email us at: hello@torontopets.com for further assistance.